How to Report Maintenance Issues Online with Henleys Estates

Introduction

We’re excited to introduce our new online maintenance reporting system designed to make your life easier. No more waiting on hold or chasing updates—now you can report issues quickly and efficiently from any device.

Why Use the Online Portal?

• 24/7 Access: Report issues anytime, anywhere.
• Faster Response: Accurate details help us resolve problems quickly.
• Clear Communication: Everything is logged, reducing delays and misunderstandings.

How to Report an Issue Online (Step-by-Step)

1. Click the link: bit.ly/henleysreportissue
2. Fill in the form completely:
   • Describe the issue in detail.
   • Upload photos if possible.
   • Include your property address and contact details.
3. Submit the form: Once submitted, our team will review and schedule the necessary work.

Bookmark the Link for Future Use

To make reporting even easier:

• On your phone: Tap the share icon and select “Add to Home Screen.”
• On your computer: Press Ctrl+D (Windows) or Command+D (Mac) to bookmark the page.

What Counts as an Emergency?

Please do not call the office unless it’s an emergency, such as:

• Burst water pipe
• Electrical failure posing a safety risk
• Any situation that could cause immediate harm or significant damage

For all other issues, use the online form.